Baggage Claim

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It may happen that your checked baggage is delayed or damaged upon arrival. Here you can find out what to do in such cases.

Carrier’s liability

In international and domestic air carriage, liability for damage, loss of or delay of your baggage is limited up to 1 131 SDR (approximately 1 250 EUR) and follows from the Montreal Convention.
If the checked baggage has a higher value than the maximum liability of Czech Airlines, you have the following options:

The rights to compensation do not apply:

For further details concerning carriage of baggage and our liability, please check Conditions of Carriage (see items 2.9, 3.2 and 3.3).

1. If your baggage is delayed

If your baggage is delayed, you can be sure we will make maximum efforts to deliver it to you as soon as possible.
Please report the delay of your baggage directly at the airport after arrival. The counter marked Baggage Claims will provide you with immediate assistance and you will receive written confirmation with the reference number of your complaint (Property Irregularity Report – PIR).

If your bag is not found within 2 days, please send us a letter to the contact address of our Customer Relations Department (see below) with the list of the contents, including information regarding the age and value of the items and the baggage. Kindly also enclose the following documents:

Please be aware that additional expenses directly resulting from the delay of your baggage have to be claimed in writing within 21 days from the delivery of your baggage.
If your baggage is not found and delivered to you within 21 days from your arrival, it is considered lost and you are entitled to financial compensation. Claim for compensation expires 2 years after the arrival.
You can check the current status of the search for your baggage with the Online delayed baggage service, where you can enter your complaint reference number and obtain detailed information.

2. If your baggage has been damaged

Please report the damage of your baggage directly at the airport immediately after receiving it. The counter marked Baggage Claims will provide you with immediate assistance and you will receive written confirmation with your complaint reference number (Property Irregularity Report – PIR).
If you find out the damage of your baggage after your arrival home or to the hotel, please file a complaint in writing to the contact address of Customer Relations Department (see below) within 7 days of the receiving of your baggage. In the letter please prove causal connection between the reported damage and the corresponding carriage. Kindly also enclose the following documents:

Thereafter, we will inform you about the progress of your complaint within 30 days.
Please be aware that Czech Airlines is not responsible for common wear of your baggage such as scratches and dented or damaged baggage due to excessive contents.

3. If there is something missing in your damaged bag

Please report the loss of some or all of the contents of your baggage, whether due to damage or theft, directly at the Baggage Claims counter at the airport immediately after your arrival. Additionally, you can send a written complaint to the contact address of Customer Relations Department (see below) within 7 days of the receiving of your baggage. In the letter, please prove causal connection between the reported damage and the corresponding carriage. Kindly also enclose the following documents:

Contact address:
Czech Airlines
Customer Relations
P.O. Box 757
11121 Prague 1
Czech Republic
Fax: +420 296 341 621

For detailed information about your delayed, lost, or damaged luggage, please contact us. Please get your complaint reference number (Property Irregularity Report) or baggage tag number ready before you call us.
You can also contact us electronically, by completing the following form.

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