16. 03. 2011 - Czech Airlines Tickets Booked Online Can Now Be Paid for in Cash

Prague, 16 March 2011

As of today, customers can pay in cash for Czech Airlines tickets that they have booked via the airline’s website. The customer has up to 72 hours, i.e. a full three calendar days, from making the booking to pay for their purchase. Up to now, three payment methods were available to customers purchasing tickets on the Czech Airlines website: credit card or embossed payment card with permission for internet transactions or by means of online cashless transfer from one account to another. This new type of cash payment is by no means commonplace in the airline business. Czech Airlines is the first airline to offer this option to its customers on the Czech market.

The low level of debit card penetration on certain markets and the unwillingness or fear to regularly make payment on the Internet by such means have led us to introduce this new payment method. That way, Czech Airlines is giving a rather large target group a secure payment alternative when booking a ticket online. During test operation, this method was used by hundreds of our clients in the course of a single week,” says Jiří Marek, Czech Airlines’ Vice President for Sales and Marketing, in explaining the results. Aside from the domestic market, Czech Airlines is also launching the new tool for paying for tickets in cash on the markets in Bulgaria, Lithuania, Romania, Russian Federation, Serbia, and Ukraine.

The new payment tool for cash payments can only be used to make payment for tickets booked through Czech Airlines’ own website: www.czechairlines.com. It is easy to use. In the final step of the online booking process, the passenger will choose the “cash payment” option, and then select the place of payment. The booking period is then automatically extended to up to three calendar days, i.e. 72 hours from the time the booking was made. During this period, the client has the option of paying in cash at a Czech Airlines point of sale, once they have comfortably seen to all other matters concerning their trip. Immediately after payment, a Czech Airlines employee will issue and print an electronic ticket for the customer for the flight booked. If the passenger fails to pay for the ticket within the given period, the booking is automatically cancelled.

Cash payment for tickets can be made at the downtown office of Czech Airlines in Prague 1 at V Celnici 5 on business days from 9:30 a.m. to 5 p.m. The Czech Airlines offices in Terminals 1 and 2 of the Prague/Ruzyně Airport can also be used, which are open seven days a week from 5 a.m. until midnight (T1), or until 11 p.m. (T2). In the future, the airline is planning to expand the number of points available for cash payment. In the first stage, this will be in the regional network of OK Points. The new cash payment method can be used for paying for any Czech Airlines ticket, regardless of the booking or travel class, with the date of departure being at least seven days from the day of the booking. Czech Airlines does not charge any fee for using the system. The client is only charged a standard service fee for the issuance of the ticket, just like when making a purchase on the airline’s website.

Overview of Payment Options for Czech Airlines Tickets on Czech Market:

1. When making a purchase via the airline’s website, (www.czechairlines.com):

  • NEWLY in cash at the airline’s points of sale
  • By credit card
  • With an embossed payment card or regular payment card with permission for internet transactions
  • Online cashless transfer (through PaySec, eKonto, or Raiffeisenbank)

2. When making a purchase via the Czech Airlines Call Centre:

  • By credit card
  • With an embossed payment card
  • By offline cashless transfer (for certain booking classes with a date of departure more than 7 days from the booking)

3. When making a purchase at the downtown office of Czech Airlines in Prague 1

  • In cash
  • By credit card
  • With an embossed payment card
  • By offline cashless transfer (for certain booking classes with a departure date later than 7 days from the booking)
  • By invoice (only for clients who have entered into an agreement with Czech Airlines)
  • By direct debit (only for clients who have entered into an agreement with Czech Airlines)

4. When making a purchase at other sales offices of Czech Airlines (Airports in Prague, Ostrava, and Karlovy Vary) or in the OK Points network:

  • In cash
  • By credit card
  • With an embossed payment card

5. When making a purchase via ticket vendors and travel agencies

  • Payment options differ, depending on the offer of the particular vendor



Hana Hejsková
Communications Director
Press Spokesperson of the Czech Airlines Group